After-sale Policy

Dear customers,

Thank you for selecting products from Anhang Technology Company Limited.

All Anhang product users will enjoy service of free repair within one year after the purchase date and lifetime maintenance after sales.

If the following circumstances may occur, the users will not enjoy the service of free repair, and the costs of the maintenance materials and working-hour will be charged. Please read following articles carefully for your own interests:

1.Damage caused by physical reasons

2.Damage caused by mounting, using, storing due to mis-following the operation instructions

3.Damage caused by maintaining without authorization and replacing parts without permission

4.Products beyond the warranty period

5.Damage caused by force majeure, such as natural factors as lighting strike, earthquake etc

Renewal Period:

1.Products beyond the warranty period will enjoy 2-month period of free repair after charged maintenance

2.Products under warranty period will enjoy the remaining period of free repair after charged maintenance

After-sales service terms:

1.One year full warranty, five years maintenance since the purchasing date.

2.Since the purchasing date, one year free maintenance cost, material cost. The sender is in charged of the freight cost.

3.Since the purchasing date, lifetime maintenance, free maintenance charge.

Full warranty is not available if one of the below situations happens:

1.Man-made damage and force majeure damage.

2.Installation is not in line with the instruction.

3.The used specification exceeds the normal specifications in the instruction.

4.Disassemble the production without our permission.

5.Damaged by the inappropriate storage (storage should be moisture proof, The products with battery should be charged periodically.

Out of the warranty date:

1.When a malfunction happens, please cooperate with our after-sales service staff with the detailed description of the scene and malfunction. If necessary, please provide the photos of scene and malfunction product to us so that we can offer the timely and effective service.

2.Anhang after-sales service staff is obligated to provide the failure analysis report to the customer.